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Operations Analyst

at Recruit Digital in Cape Town

The position of Food Operations Analyst reports to the Food Delivery Performance Manager

Responsibilities will include:

- Analysing, understanding and prioritizing tasks according to core business or project


- Creating reports with focus areas for business improvement

- Identifying important variables and focus areas in the business

- Analysing data to answer strategic and operational questions posed by the business

- Provide information to various stakeholders

- Collaborate with TDT managers and Franchise Managers to establish project plans while

accounting for the trade-offs between operational practicality and overall performance


Some specific responsibilities:

1) Daily Food Operations Metrics Management

- Provide significant support to the Food Delivery Team according to weekly goals and targeted metrics.

- Manage Food delivery support tools i.e. QlikView, Branch Dashboards, Weekly reports to inform operational decisions and improvement

- Construct weekly reports for improvement and new target areas

- Use weekly targets to manage day-to-day performance and inform operations for

best impact

2) Product reviews and complaints tracking:

- The role will interface frequently with the Food and TDT operations teams and engage

somewhat in the specifications of PaLM releases and new product features

- Furthermore, the role will cover SOP reviews and complaints management from a driver behaviour and training aspect where relevant

3) Process Improvement:

- Regularly review and analyse key metrics in Food delivery operations to identify root causes and formulate solutions to improve performance

- Ability to develop and set up reporting for metrics.

- Managing customer, branch and driver feedback into continuous performance improvement processes

- Contribute to the design, implementation, and improvement of new and existing food support processes & tools

- Leading small project improvement initiatives as required.


Attributes required:

- A Solutions-oriented and attention to detail - qualitatively (written SOP's and email structure) and quantitatively (charts and tables)

- Strong analytical and critical thinking, using data to interpret and inform decisions that are pragmatic and operationally practical

- Ability to present ideas succinctly, in writing and verbally

- Versatile and with an appetite to learn from the experience of others and independently through experimentation and research

- Ability to handle multiple competing priorities in a fast-paced environment, but also

maintain a focus to ranked priorities with the highest strategic impact

Interested in:

- Operations and Tech mix - enjoys tech and how to use tech solutions such as automation to

improve performance

- Development of others - can lead others, delegate tasks, and develop a team if necessary

Qualifications & Experience required:

- Relevant Undergraduate degree / diploma / certificate (i.e. Sciences, Statistics, Operations)

- A minimum of 3 years' experience in business analysis, operational management or a related field

- Experience defining solutions for internal and external customer networks

- Excellent verbal and written communications skills with the ability to present complex information in a clear and concise manner to a variety of audiences, including technical and non-technical individuals

- Experience in change management

- Advanced Excel Skills essential - e.g. Pivot tables, IF/COUNTIF/VLOOKUP statements, Chart- building, conditional formatting, sorting and handling big data files

- PowerPoint Skills - Constructing a storyline, clear & concise slides, strategic use of visuals

graphics and colour

- Experience in an e-commerce, start-up or tech environment (advantageous)

- Experience in QlikView or SQL/R-programming language (advantageous)

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Published at 08-07-2019
Viewed: 328 times