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Full-time
Community Manager

at Recruit Digital in City of Cape Town Metro

An exciting company is looking for a Community Manager with a creative flair. They will be answering queries across social platforms (Facebook, Twitter, Instagram). He/ she should be able to work well under pressure, be creative and overall be a team player.

Output

Providing information to all social media customers Real time feedback on social network systems Dealing with queries and complaint of social network users Testing and feedback on development applications like Android and Apple

Knowledge on how to download images, video clips an ring tone and add to Facebook - as an example

Duties

- Supporting and assisting customers in a professional manner on our social platforms or telephonically

- Assisting with monitoring, testing and improving E-Channel devices

- Escalating any problem areas found on web site or any device to line manager

- Making suggestions to management with regards to improvements

- Compiling daily reports on issues pertaining to social channels and website

- Updating all aspects of the Facebook page, and any other E-Channel devices

- Writing and updating frequently asked questions (FAQ) for users

- Ensuring Terms and conditions loaded on website are free of spelling and grammar errors

- Administration related to position Knowledge on how to download images, video clips and ring tones and add to Facebook - as an example

- Any other reasonable and lawful instructions

- Learning and performing all aspects of the website administrator position to fulfill these duties when required.

- Quick and timeously responses on information as well as query and complaint - related correspondence

- At all times communication must be professional, informative and resolution must be achieved on the first contact for website response.

- The relocation and call back of customer when required.

- Be willing to operate as an overflow to Call Centre telephonic bookings

- Adhere to E-mail response turnaround time

Skills and requirements:

- Social media management diploma or marketing diploma required

Knowledge of Social Media tools like Hoot-suite, Social Bakers, Meltwater and Bitly is advantageous

Knowledge and maintenance of a Company YouTube account.

- 1-3 years social media management experience

- PC literate

Excellent written and verbal communication skills Problem solving and decision making ability

Customer focused

- Good Excel knowledge -minimum intermediate level

- In depth understanding and active participation in social network systems

If this is a position you feel you can exceed in and are eager to take the next step in your career at a very reputable company then email your CV to josh@recruitdigital.co.za



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Published at 08-07-2019
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