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Retention Agent

at Recruit Digital in Cape Town


Are you a young and ambitious person with a STRONG sales background? If so, and exciting opportunity is waiting for you! This is not for the faint-hearted, and it is a fast paced environment where hard work is solidly rewarded with GREAT commission.

In this position, you will be making outbound calls to existing customers who have recently obtained an account. You will be responsible for managing client relationships and ensuring that the client is informed of
the up-to-date market information.

• Managing ongoing client relationships and portfolios
• Keep abreast of market information and ensure clients are informed of these updates
• Provide training to clients on the use of the platform and deposit process
• Help maintain high levels of client acquisition, retention and reactivation
• Ensure responsible trading and compliance with all regulations and company policies
• Minimise chargebacks and withdrawals through ensuring compliance
• Successfully present products by using effective sales and persuasion skills in addition to solid product knowledge
• Collaborate with sales managers to upsell
• Inform management of client risks
• Working towards and achieving set sales targets given by management
• Working professionally with retention-related departments
• Ensure clients have real account balances in the market
• Obtaining KYC documentation from clients
• Complete special projects, and miscellaneous duties as prescribed by Management

• Assertive, strong and confident
• Capacity for listening, dealing and confrontation, and overcoming objections
• Ability to work under pressure
• Must be able to multi-task
• Must be flexible and willing to adapt
• Energetic
• Punctual
• MS Office and G-Suite

• Matric / Grade 12
• 2+ years previous sales experience required and proven track record (in a commission-based environment)

If all this describes you, then don't waste any time and APPLY NOW! If you would like more information, call our offices on 021 424 0626 or send an email to

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Published at 03-06-2019
Viewed: 226 times