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Mid level Business Analyst

at Recruit Digital in Cape Town

Our growing eCommerce entity is in need of a strong Business Analyst, to report in to our Operations Manager

Your role:

  • Daily investigation of order exceptions, along with the compilation of reports on operational failures and customer complaints.
  • Assisting the account management, restaurant partner support and customer services teams with operational analysis and feedback.
  • Work to optimize operational processes across the business to drive growth and improve efficiency.
  • Compilation of special enquiry reports.
  • Support with market analysis.
  • Work to facilitate performance improvement of various teams in the business through detailed analysis, identification of operational weaknesses, process development and innovation.

What we need in you:

  • Attention to detail in a high pressure environment.
  • Strong analytical ability supported by solid Excel skills.
  • Ability to identify areas of improvement.
  • Advanced ability to use logic and common sense to arrive at conclusions.
  • Willingness to buy into the requirements of a fast paced start-up environment.
  • Ability to verbalize as well as visualize findings and results.
  • Enterprising spirit and ability to take ownership of tasks.
  • A strong interest in e-commerce.
  • Strong team player.

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Published at 20-12-2017
Viewed: 2025 times