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Cloud Network Support Engineer

at Recruit Digital in Cape Town

Our clients' business focuses on builing M2M application solutions, and have over half a million units already deployed and serviced. They work some top-end mobile technology clients, and operate by offering mobile network solutions and are now expanding into Africa.

We are looking for a strong Cloud and Network Support enjoy to join their team in Cape Town. This position will focus largely with personally dealing with their clients, and working with them on a one-to-one basis. This position is a great merger between being client facing and being highly technical within their network and cloud systems.

What will I do?

  • Offer technical and operational support to client teams, for platforms or any network errors or issues.
  • Meet with key client teams regularly. 
  • Manage any client issues, tickets and handle escalations.
  • Document client incident reports and client implementations.
  • Work with dev ops and developers on any incidents, implementations and enhancements
  • Monitor operational tools and diagnose alerts and problems
  • Update internal comms with platform and network status
  • Assist with UAT testing on platform features.

What do I need?

  • 3 years experience in a similar role
  • Own vehicle and driver's license
  • Technical based tertiary education
  • CCNA and Linux certifications
  • Network configuration experience
  • Experience with cloud application system(s)
  • Strong understanding of TCP/IP
  • Knowledge and experience with operational tools (like Putty, Postman, Atlassian Jira, Grafana/Kibana).
  • Troubleshooting and out of the box thinking ability.

If you are interested in this position, or would like to learn more, please get in contact with and/or submit your CV to

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Published at 08-11-2017
Viewed: 1644 times