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Cloud Network Support Engineer

at Recruit Digital in Cape Town

Our client is a mobile network solutions company, now expanding into Africa. They specialise in creating solutions for M2M applications, with over half a million units deployed and serviced. They work with some of the leaders of mobile-based technologies. Our client is looking for a strong Cloud and Network Support Engineer to join their team and work one-on-one with their customers and clients. This position is based in Cape Town.

What will I do?

  • Offer technical and operational support to client teams, for platforms or any network errors or issues.
  • Meet with key client teams regularly. 
  • Manage any client issues, tickets and handle escalations.
  • Document client incident reports and client implementations.
  • Work with dev ops and developers on any incidents, implementations and enhancements
  • Monitor operational tools and diagnose alerts and problems
  • Update internal comms with platform and network status
  • Assist with UAT testing on platform features.

What do I need?

  • 3 years experience in a similar role
  • Own vehicle and driver's license
  • Technical based tertiary education
  • CCNA and Linux certifications
  • Network configuration experience
  • Experience with cloud application system(s)
  • Strong understanding of TCP/IP
  • Knowledge and experience with operational tools (like Putty, Postman, Atlassian Jira, Grafana/Kibana.
  • Troubleshooting and out of the box thinking ability.

If you are interested in this position, or would like to learn more, please get in contact with and/or submit your CV to

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Published at 23-10-2017
Viewed: 616 times