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Primary Support Engineer

at Recruit Digital in Cape Town

Our client a great, people-focused Tech and IT skills outsourcing company based in Cape Town, with other offices located in Johannesburg and London. They are looking for a Primary Support Engineer to join their team in Cape Town. You would be working with clients and businesses ranging from start-ups to large enterprise corporations, and partnering with their customers to take on challenging technical issues in new ways.

What will I do?

  • Regular recurring onsite visits to customers as set to a schedule. You will be provided with the best tools and resources possible.
  • Take ownership of the client's IT environment and infrastructure through the form of site improvement projects, and coming up with new solutions and fixes
  • Directly be responsible for enabling their customer's business IT to perform at its best.

What do I need?

  • Previous experience with problem solving in a troubleshooting environment with Microsoft Server, Desktop and MAC Operating Systems.
  • Experience with troubleshooting networks - such LAN and wireless networks, firewalls, DHCP, DNS and TCIP.
  • Experience with Office 365, Active Directory and Microsoft Exchange.
  • Brilliant with a support ticketing system such as JIRA and beating SLA targets.

Bonus: Microsoft certifications a definite plus (MCSE, MCITP, MCTS). Cyberoam CCNSP, A+, N+ certification, and experience with Autotask or Nable also an added benefit.

What must I be?

  • Excellent written communicator with the ability to explain complex topics in easily understood, concise English.
  • Ambition, eagerness to learn and improve, and a passion for Tech.
  • Personality! Colourful, pleasant and the ability to make people smile!

What will I get?

Our client treats their staff well with added benefits. 

  • 18 leave days
  • Overtime pay.
  • Garaunteed annual salary increases!
  • Reimbursement for travel and parking.
  • Allowance for broadband, cellphone and standby shifts.
  • KPI bonuses at management discretion.
  • Performance bonuses!
  • Training and courses will be offered and paid for in line with your work.

Above all, be human! Have self-respect and a respect for others. It's that simple. But, it won't hurt if you have a special talent of beatboxing.

If you are interested in this great opportunity, please send a copy of your CV to

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Published at 26-09-2017
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